@incollection{argmas2011-towards,
  title = {Towards a dialectical approach for conversational agents in selling situations},
  author = {Morge, Maxime and Abdel-Naby, Sameh and Beaufils, Bruno},
  booktitle = {Argumentation in Multi-Agent Systems},
  editor = {McBurney, Peter and Rahwan, Iyad and Parsons, Simon},
  pages = {141-158},
  year = {2011},
  volume = {6614},
  series = {Lecture Notes on Artificial Intelligence},
  publisher = {Springer},
  isbn = {978-3-642-21939-9},
  issn = {0302-9743},
  url = {http://www.springer.com/computer/ai/book/978-3-642-21939-9},
  note = {Revised Selected and Invited Papers of ARGMAS@AAMAS 2010},
  abstract = {The use of virtual agents to intelligently interface with online customers of e-commerce businesses is remarkably increasing. Most of these virtual agents are designed to assist online customers while searching for information related to a specific product or service, while few agents are intended for promoting and selling a product or a service. Within the later type, our aim is to provide proactive agents that recommend a specific item and justify this recommendation to a customer based on his purchases history and his needs. In this paper, we propose a dialectical argumentation approach that would allow virtual agents that have sales goals to trigger persuasions with e-commerce's customers. Then, we illustrate the proposed idea through its integration with an example from real-life.},
  hal-id = {hal-00826418},
  x-genre = {workshopInternational},
  x-language = {EN},
  x-international-audience = {Yes},
  x-timestamp = {2013-05-27},
  x-missing = {pdf}
}